Cellements Temporarily Closed For Business
We are sad to announce that Cellements is forced to temporarily shut down all business related activities due to our new software provider, Naxum, not being able to live up to their promise and deliver a functional platform - that was paid in full by Cellements.
In spite of extensive efforts on Cellements part, including; offering a full brief of feature requests, supplying all necessary information, raising early concerns, offers to help, and comprehensive bug tracking, all of the experts we consulted conclude that the we cannot continue pursuing this line any longer.
Especially since Naxum CEO, Ben Dixon, insist pursuing a line where they demand full monthly payments for non-functional software, or they will shut the software down.
Words cannot express how we feel at Cellements HQ.
We are in the midst of an global outbreak, with a product that stands head and shoulder above all regarding hand hygiene. Demand is at an all time high all over the globe. To top it off, we have unprecedented demand a home based business opportunity world wide.
All we need is a software that is functional and customer friendly. And we needed it yesterday.
All this was conveyed clearly to Ben Dixon, at Naxum, 2019. Promises were made. We paid in full. And we were lied to.
What went wrong!?
We started pursuing options for a new platform 2019. We decided through recommendations to choose Naxum, after they positively responded to all of our software demands.
Then it started.
As our partners know, everything was delayed. Again and again. For months and months. After delaying the final deadline with another 3 months, Naxum cleared for launch.
Hopes were high. We were exited. At first.
We expected some issues, but what followed at closer inspection was beyond absurd.
-Transactions didn't work.
-Autoships didn't work.
-Password recovery didn't work, so partners couldn't get access.
-Shop couldn't handle currencies.
-Shop couldn't track users accurately.
-Receipts didn't show the correct currency.
-There was no cohesive branding.
-Software email messages contain other brand names.
The list never ended.
Worst of all, when something was "fixed", the fix in the majority of cases only created new issues, because it still did not function or display as expected.
Even when we had fixed something - cleared a critical item - it returned only days later because it was non-functional again, causing new support tickets.
Cellements IT department reported the first 40 issues before we started tracking actual issues by number and grading them from Adjustments to Critical.
We have since reported over 60 tracked issues and still have 20 or so minor issues to go unreported, before we stopped. Every single link we clicked in the software generated multiple issues that needed to be fixed. There was no end to reporting and tracking errors.
We were still counting even after we hit three digit numbers, and we have not even tested the critical part of the system, the commission engine.
As you see, we cannot guarantee a solid foundation for our partners to build a business, and with Naxum having the nerve demanding full monthly payments for a non-functional platform (that is not even branded to Cellements), we are forced to shut the business down.
The events up to here and situation that has risen is no surprise to Ben Dixon. We were always very clear with our software demands. He knew the state of the project and the dicrepancies between his promises and reality.
Us understanding the magnitude of the challenge, between the period August 2019 and July 2020, we gave Ben Dixon at Naxum, no less than five separate opportunities to bail out from the deal early.
He declined every single time. Meaning that this was a deliberate con.
Our clear assessment is:
- Ben Dixon, CEO Naxum has knowingly deceived Cellements and our partners.
- The team at Naxum is dysfunctional, unable to comprehend directives and deliver what is promised.
- The processes at Naxum do not follow any sensible project management principals.
- The programming procedures do not follow any recognized standards guaranteeing quality. Everything is coded page by page basis.
- The core values posted at Naxums site are complete fabrication to lure future customers into a false sense of security, supplemented by Ben Dixons constant bombardment of superlatives.
Here is the team responsible for the shut down: https://www.naxum.com/meet-the-team.php
Legal proceedings will follow.
What about the product orders?
A message to our customers with pending orders: All processed orders will be sent out to you on time, as promised.
For any claims regarding commission payments, registration fees and other refunds, contact firstname.lastname@example.org
Can we still buy the product?
Unfortunately not through Cellements - contact email@example.com for alternative suppliers.
What happens next?!
We understand that the demand for our products is higher than ever. We understand that many of you out there are looking for a home based business. We want to deliver just that.
But we need the software to support such an endeavor.
- We need something modern and customer friendly. We won't settle for anything less.
- We need something tested and fully functional out of the box.
- We need it up and running as quickly as possible. There is a pandemic and people need to build a second income - now.
We are looking for a solution that ticks all of those boxes.
If you are a software provider - please reach out to us at firstname.lastname@example.org
As of right we don't have any definitive answers. But rest assured, we are exploring every option.
What we know is the following..
1. Our product will not go away.
2. Home based business will not go away.
The rest of the story remains to be written.
To be continued....
Documentation to support our claims
We would love to go into detail on every error, but there is just too many to go through them individually.
Here is an image from our Trello error tracking system that we installed. Naxum did them continually in a tasklist without actual tracking numbers.