Your satisfaction with this website is important to us. Assuring the privacy and security of all of the information you share with us on this website is an important part of that satisfaction. We want to be open and clear with regard to how we handle your personal information. If you have any questions regarding these policies, we invite you to email us at firstname.lastname@example.org.
PURCHASE PROCESS AND PAYMENT FLOW
You may pay with either credit or debit cards. Charges on your card will appear as Cellements5072461120.
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Cellements may automatically cancel your order.
Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
All orders must be paid in full before processing. Any discrepancy in condition or quantities must be reported to Customer Support no later than 10 days after the date the order was placed.
RETURN, REFUND AND CANCELLATION POLICY
Retail Customers are guaranteed 100% product satisfaction. Within thirty (30) days from the date of purchase, a Retail Customer may (a) obtain a new replacement for any defective product; or (b) cancel the purchase, return the product and obtain a full refund of the purchase price, excluding shipping costs. In all cases, proper notice, proof of timely purchase and timely return of the product is required to be given to source of purchase. Cellements reserves the right to reject repetitive returns.
Return address is:
Boomerang Distribution OU
Att: Cellements Europe OU
Aasa tee 1, Loo Alevik
By choosing auto-delivery you accepted the terms of the auto-delivery agreement. You may cancel your auto-deliveries at any time via your own Cellements Back-Office account or by contacting Cellements Customer Support Team at least 2 business days prior to your auto-delivery processing date.
DELIVERY AND SHIPPING POLICY
Cellements.com uses DHL as our chosen transport company.
In some cases, we will choose additional delivery options in order to provide the best possible service.
Estimated delivery times:
Sweden: 2 Days
Within the EU: 2 Days
Worldwide: 5 days
In Finland, larger parcels are handled by Matkahuolto and
may take 5-7 days.